Integrated Technology Systems Africa CC
Legal and Policies
The agreements that govern our products and services, and the policies that guide how we work with customers, people and partners.
Read the terms relevant to the service you order together with your accepted quotation, statement of work and any SLA. Corporate policies set operating standards; they do not add unpriced services or alter an existing signed agreement.
Customer agreements
- 01 Website Products and Services Terms
Website use, quotations, products, payment, services, liability and disputes.
- 02 Service Specific Terms
Service schedules with specific responsibilities for self-managed bare metal servers, hosting, backups, Microsoft 365, security and installations.
- 03 Domain Registration Agreement
Registrant rights, registrar and registry rules, renewal, expiry, transfers and domain disputes.
- 04 Trust and Safety Policy
Acceptable use, reporting abuse, proportionate action, appeals and responsible security disclosure.
Privacy and responsible technology
- 05 Privacy Policy
Information use, customer data, providers, international processing, retention and privacy requests.
- 06 Cookie Policy
Necessary storage, optional external content and your browsing-session preferences.
- 07 Responsible AI Use Policy
Approval, confidential information, human review, automated actions and secure AI use.
People partners and corporate responsibility
- 08 Third Party Code of Conduct
Ethical, safe and responsible requirements for suppliers and delivery partners.
- 09 Environmental Protection Policy
E-waste, batteries, resource use, pollution prevention and environmental responsibilities.
- 10 Safety Health Environment and Quality Policy
Safe work, occupational health, environmental controls, quality and project handover.
- 11 Whistleblower Policy
Reporting wrongdoing, confidential handling, independent external routes and protection from retaliation.
- 12 Anti Corruption and Bribery Policy
Bribery, gifts, conflicts, tender integrity, intermediaries and reporting.
- 13 Anti-Money Laundering and Counter-Terrorist Financing Policy
Namibian FIA and FIC requirements, business classification, suspicious activity, payments and sanctions.
- 14 Corporate Social Responsibility Policy
Community programmes, responsible donations, digital skills and accountable delivery.
- 15 Labour Act Compliance Statement
Namibian labour protections, fair employment, working conditions and lawful process.
- 16 Alcohol and Drug Abuse Policy
Fitness for work, safety, proportionate testing, confidentiality and support.
Questions and reporting
General and contractual questions: [email protected]. Privacy requests: [email protected]. Hosting and domain requests: [email protected]. Cyber abuse and vulnerabilities: [email protected].
For sensitive wrongdoing reports, read the Whistleblower Policy before choosing a channel, especially where someone in management may be involved. For immediate danger, contact the appropriate emergency service directly.