Corporate Social Responsibility Policy
ITSA will conduct business responsibly and support practical social value in Namibia through ethical technology delivery, skills development, responsible employment and community participation. This policy sets criteria for decisions; it does not promise a fixed donation budget, a statutory CSR levy or projects that have not been approved.
1 Priorities and responsibilities
The Managing Member must approve an annual programme proportionate to the business's resources and appoint a responsible person for each activity. Priorities may include digital literacy, safe internet use, entry-level technical skills, support for education and community institutions, accessibility and responsible reuse of suitable technology. Consultation should identify what recipients actually need and can maintain.
Personnel must treat communities with dignity and avoid using a donation to obtain personal publicity, political influence or a commercial favour. Participation must respect lawful employment arrangements, safety and voluntary consent. Procurement and employment decisions must remain fair and consistent with applicable Namibian requirements.
2 Project selection and partner checks
Before committing resources, define the need, intended beneficiaries, scope, budget, owner, delivery date, maintenance responsibility and a realistic measure of benefit. Verify the recipient's identity, authority and capacity and assess conflicts, safeguarding, privacy and financial risks. Obtain written acceptance of any ongoing costs or conditions.
Do not promise equipment or services before approval. A project linked to a public official, tender evaluator, customer decision-maker or employee's close relative requires independent conflict review and must be declined if it creates an improper influence. Apply the Anti Corruption and Bribery Policy and appropriate AML controls. Charitable form does not excuse a bribe or an unsupported payment.
3 Technology donations and sustainability
Donate equipment only if safe, functional, lawfully owned, appropriately licensed and suitable for the recipient. Verify sanitisation of prior data, remove former accounts and provide clear ownership, warranty and support limitations. Do not present unsupported products as secure or burden a recipient with unusable electronic waste.
For connectivity, software and cloud donations, disclose recurring charges, renewal dates, dependencies, usage limits and what happens when the donation ends. Agree account and domain ownership, administrator access and an exit plan. Provide reasonable training and handover proportionate to the project. Apply the Environmental Protection Policy to reuse and end-of-life arrangements.
4 People accessibility and safeguarding
Do not discriminate unlawfully in beneficiary selection. Consider language, location, disability access and affordability where relevant. Training and mentoring must use competent facilitators and a safe environment. Work involving children requires the responsible institution's permission, appropriate supervision and any necessary guardian consent. Avoid unsupervised inappropriate access to children or their records.
Obtain appropriate permission before using names, stories or photographs. Access to support must not depend on agreeing to unnecessary publicity or marketing. Minimise beneficiary information and protect it under the Privacy Policy. Do not disclose sensitive hardship or health information in promotional material.
5 Funding records and accountability
Use approved budgets, verified recipients, accurate descriptions and traceable payments. Keep records of approvals, conflicts, expenditure, goods transferred, recipient acceptance and outcomes. Staff may propose projects but may not commit ITSA funds or represent a personal activity as an ITSA programme without authorisation. Personal donations remain a personal choice.
Assess results using meaningful measures such as completed training, working equipment transferred, recipient feedback, skills applied or continuity of the service. Do not overstate impact or publish identifiable beneficiary information unnecessarily. Review lessons, unfinished commitments and complaints at least annually. Concerns may be raised with [email protected]; suspected wrongdoing may be reported under the Whistleblower Policy.