Safety Health Environment and Quality Policy
ITSA requires safe work, protection of health and the environment, and delivery that meets agreed specifications. This Safety Health Environment and Quality Policy, referred to as SHEQ, applies to office, remote, customer-site, travel and installation activities. Any person may stop work where there is a reasonable belief of serious danger and must promptly seek a safe reassessment.
1 Leadership law and participation
The Managing Member must provide proportionate resources, competent supervision and clear responsibilities. Project Leads must plan work, assess hazards, brief teams, coordinate with customers and verify controls. Personnel must follow safe methods, use equipment correctly, report hazards and participate in consultation. Contractors remain responsible for their workers and must comply with agreed site controls.
Apply the Labour Act 11 of 2007, including occupational health and safety duties, and the applicable Regulations Relating to the Health and Safety of Employees at Work under Government Notice 156 of 1997, as amended and continued in force. Comply with other applicable environmental, road, electrical and site requirements. Appoint representatives and committees where required by law and consult workers on risks and improvements. This policy does not claim ISO certification.
3 ICT and installation hazards
Electrical and UPS work requires competent authorised persons, suitable isolation, verification of safe condition and protection against stored energy. Do not undertake live electrical work without the required competence and specific justified controls. Battery handling must address short-circuit, chemical, fire and lifting risks. Use tools, chargers and equipment suitable for the task and condition.
For ladders, roofs and elevated work, assess whether work can be done from a safe level, use suitable access and fall controls, protect the public below and plan rescue where needed. Use safe lifting methods for racks and servers and obtain assistance or mechanical aids for heavy or awkward loads. Control sharp cable offcuts, drilling dust, noise, trip hazards and hot work. Stop for heat stress, severe weather or other unsafe conditions.
4 Occupational health and fitness
Manage fatigue, workload, lone working, driving hours, heat, ergonomics and psychosocial risks. Use safe driving practices, suitable vehicles and reasonable travel plans for long-distance Namibian assignments. Agree check-in arrangements for lone or remote work and avoid lone performance of tasks requiring assistance or rescue capability.
Personnel must be fit for the task and follow the Alcohol and Drug Abuse Policy. Assess medication effects confidentially without demanding unnecessary diagnoses. Provide appropriate welfare, drinking water, rest and first-aid arrangements. Medical information must be restricted to people with a lawful need; managers normally need fitness restrictions rather than detailed clinical records.
5 Emergency response and incidents
Identify first aid, fire response, evacuation, emergency contacts and assembly arrangements before work begins. Keep exits accessible and know the customer's emergency process. Emergency equipment and trained assistance must be appropriate to the task. Do not attempt an untrained rescue that creates another casualty.
Report injuries, illness related to work, near misses, unsafe conditions, fires, spills and material quality failures promptly to the Project Lead. Protect life first, secure the area safely, preserve relevant evidence and notify the Managing Member for serious events. Make statutory reports within applicable deadlines and cooperate with inspectors. Investigation must seek causes and prevention without assuming blame before facts are assessed.
6 Quality design delivery and handover
Agree requirements, scope, acceptance criteria and responsibilities before delivery. Use genuine suitable products and competent personnel. Record changes and approvals; verify backups and a rollback plan before material system work. Check configuration, security, licensing and functional performance against the agreed scope before handover.
Record test results honestly, identify defects and agree their correction. Provide appropriate documentation, credentials through secure channels, user guidance and maintenance requirements. Do not declare work complete while concealing a material defect. Customer acceptance does not remove responsibility for a hidden defect or a mandatory remedy.
7 Environment contractors and review
Apply the Environmental Protection Policy to e-waste, batteries, spills, resource use and site disturbance. Include SHEQ competence and performance in contractor selection and brief contractors before mobilisation. Check controls during delivery and stop unsafe activities. Address nonconformities with documented owners, due dates and verification of corrective action.
The Managing Member must review objectives, worker feedback, training, incidents, customer complaints and corrective actions at least annually. Measures should include injuries and near misses, high-risk tasks assessed, required training current, repeat defects, customer acceptance and overdue actions. Do not suppress reports to achieve a zero-incident figure. Raise concerns with the Project Lead or [email protected]; protected reporting routes are described in the Whistleblower Policy.