Domain Registration Agreement
This agreement governs domain applications, registrations, renewals, transfers and related administration ordered through ITSA. It supplements ITSA's main terms. Domain registration is a time-limited right under registry rules; it does not give ownership of a word or trademark or guarantee freedom from disputes.
1 ITSA role and applicable rules
ITSA arranges registration directly where authorised or through a sponsoring registrar or reseller provider. ITSA does not claim ICANN accreditation or appointment by a registry unless expressly confirmed for that service. Before acceptance, the order must identify the sponsoring registrar, relevant registry, extension, registration term, prices and applicable policies, including links or copies the customer can retain.
The registrant must accept the applicable registrar and registry terms through the required process. Mandatory rules of the relevant registry and, for applicable generic top-level domains, ICANN consensus policies govern within their scope. They do not all apply identically to country-code domains. For .na and related Namibian registrations, apply the actual NA-NiC and sponsoring provider rules, including the relevant acceptable-use and dispute rules. Do not assume .com procedures or grace periods apply to .na, .com.na or .co.za.
3 Applications and name rights
Availability searches are indicative. A registration is complete only after acceptance by the registry and confirmation from the relevant provider. Payment, a quotation or a search result does not reserve a name. The registry may refuse, reserve or withdraw a name under its rules or a binding decision. If an application fails, ITSA must explain which amounts are refundable and any properly disclosed non-recoverable fees.
The registrant must assess potential trademark, personal-name and other rights, choose a lawful name and use it lawfully. ITSA does not undertake a trademark clearance merely by processing a registration. Do not submit false registrant details, impersonate a rights holder or register on behalf of another person without authority.
4 Charges terms and renewal instructions
Registration, transfer, renewal, premium-name and restoration charges may differ. The order must state the period and any setup or administration fee. Supplier or registry price changes apply to future transactions or renewals with appropriate disclosure; they do not retrospectively increase an already paid registration period.
Unless the order expressly records an authorised automatic-renewal arrangement, renewal requires timely customer instruction, payment and successful registry processing. Automatic renewal is not guaranteed where payment fails, verification is incomplete, a domain is in dispute or registry rules prevent it. ITSA must disclose the renewal deadline and applicable reminders for the selected provider and comply with mandatory notices it is responsible for giving.
Keep renewal contacts and payment arrangements current and act before the stated deadline. ITSA must use reasonable care to issue and process agreed renewal instructions, but messages may be filtered or not received. Customers should independently track expiry dates. Where a generic-domain policy requires particular expiry notices, those requirements must be passed through and performed rather than replaced by a generic disclaimer.
5 Expiry deletion and restoration
At expiry, website, email and other dependent services may stop. A domain may enter a grace or redemption process, be deleted, auctioned or become available to another applicant according to the actual registry and registrar rules. No universal grace or redemption period is promised. Restoration may cost more than normal renewal and may be unavailable.
Before registration and renewal, ITSA must make the selected provider's expiry, recovery, deletion and restoration rules and charges available to the customer. A thirty-day hosted-data export period in ITSA's main terms does not extend a domain's expiry date or prevent registry deletion. If an ITSA error causes a missed renewal, ITSA must investigate, attempt available recovery and apply the governing contract and lawful remedies.
6 Transfers and changes of registrant
An authorised transfer may require identity verification, unlocking, an authorisation code, confirmation by the registrant and payment of applicable fees. A recent registration, transfer, registrant change, court order or dispute can create restrictions under the relevant rules. ITSA must identify the restriction actually applicable; a sixty-day restriction must not be assumed for every country-code extension.
ITSA must cooperate with valid transfer and registrant-change requests, provide information or authorisation codes within the applicable policy deadline and explain any lawful refusal. It must not impose an unrelated debt as a ground to block a transfer where the applicable rules do not allow it. Domain-specific unpaid charges and legal restrictions must be handled according to those rules. Transfers may affect DNS, email and hosting; agree a continuity plan before changing providers.
8 Registration data and privacy
Registration requires disclosure of relevant contact and technical data to the sponsoring registrar and registry and may involve international processing, escrow and publication or controlled access through RDAP or other registration-data services. ITSA must describe the applicable data requirements before registration and process its own records under the Privacy Policy.
Privacy or proxy services are not included unless expressly ordered and available for the extension. Redaction is not complete anonymity. A registry, registrar, court or authorised authority may require disclosure under applicable rules and law. Third-party registrant information must not be supplied without authority and appropriate notice.
9 Abuse disputes and binding decisions
Do not use a domain for phishing, malware, fraud, unlawful content or infringement. ITSA's Trust and Safety Policy applies to its role. A sponsoring registrar or registry may impose mandatory abuse measures. ITSA must assess a report within the control it has and must not promise it can remove content it does not host.
For generic domains subject to them, the Uniform Domain Name Dispute Resolution Policy and Uniform Rapid Suspension procedure apply as relevant. Country-code domains may have their own processes. A domain may be locked, suspended, transferred or cancelled to implement a binding dispute decision, valid court order, registry instruction or applicable policy. ITSA should notify the registrant where lawful and practicable. Filing an internal complaint does not stop a registry or legal deadline.
10 Cancellation liability and contact
Registration and renewal fees that have been irreversibly committed to a registry are normally non-refundable once completed, unless law or the relevant provider allows a refund, or an ITSA error or breach entitles the customer to a remedy. Stopping a hosting subscription does not automatically cancel or transfer a domain. Give clear separate instructions for each service.
ITSA's main terms govern its standard of care, liability, notices and Namibian dispute jurisdiction, subject to mandatory registrar, registry and dispute-forum requirements. No disclaimer excuses ITSA's failure to carry out an accepted instruction with reasonable care. Domain requests: [email protected]. Formal complaints: [email protected] for escalation to the Managing Member.
11 Registry information
Useful public references include ICANN registrant rights and responsibilities for applicable generic domains and NA-NiC for Namibia's domain space. The provider and extension-specific terms supplied with the order remain essential; a link to a general website is not a substitute for disclosure of the actual contractual rules.